1 - Initial introduction
1.1 By making a purchase with us, you are agreeing to the following terms and conditions.
1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with Vigour.
1.3 These terms and conditions can be altered at any time, so you should read them every time you make a purchase on this website.
2 - Payment
2.1 Payment is only taken when your goods are ready for despatch. However, when using Paypal and to pay, your payment may be instant and therefore unable to be delayed until the time of despatch. If an item is cancelled before it is despatched and it has been charged, it will be refunded.
3 - The contract of sale
3.1 On occassion, an item may be mispriced. If you purchase a mis-priced item, we reserve the right to cancel the contract and relist the product at the correct price.
3.2 We reserve the right to cancel any order at any time prior to delivery, for any reason - No contract of sales exists until your order is verified by a human, and the order status is set to 'Verified'. Our initial order status, ‘Processed’ does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must take place before the contract of sale exists.
3.3 The contract made between us through any transaction is governed by the laws of England, using only the English language.
4 - Privacy
4.1 We only store necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server, using Protx the online payment provider. Protx is also known as SagePay, and is recognised as one of the most secure and reliable payment providers in the world.
4.2 We do not sell or lease any of your personal information. All information left with Vigour is entirely confidential.
4.3 You have the option to subscribe to our newsletter in the checkout, and this information is not used for any purpose.
5 - Security
5.1 Your IP is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent orders will be submitted to the appropriate authorities.
6 - Delivery
6.1 The delivery estimate for each item is stated on the product details screen. Our same day despatch rate is almost always over 99%. Although we endeavour to strictly adhere to this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines. In these cases you will be notified by email. Should this happen, you have the right to either continue with the order or cancel it.
6.2 If there are any problems with the delivery itself or the delivery time-scale, we may also offer you some form of compensation for the delay. This is generally in the form of a postage refund. If the postage was free, we may offer you a gift voucher of your next purchase. Please note that it must first be confirmed with the delivery service to see if a delivery was late before any such action can be taken.
6.3 Lost deliveries. We use the Royal Mail for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed time-scale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
Royal Mail First Class Post - 15 working days to confirm a lost parcel
Royal Mail Recorded Delivery - 15 working days to confirm a lost parcel
Royal Mail Special Delivery - 10 working days to confirm a lost parcel
Please note that we cannot refund orders or send replacement until it has been confirmed that the parcel is actually lost. This is because in almost every case of a delayed parcel, the item will be delivered within the above time-scales.
6.4 In the case of a parcel being signed for and a delivery confirmation being available on the Royal Mail website, if the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
6.5 Any orders (except first class post) shipped by Vigour requires a signature upon delivery. Parcels cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office.
6.6 Next day delivery is not guaranteed for orders placed through us on Amazon, although in almost all cases it is possible.
6.7 Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.
6.8 If an item is returned to us undelivered because it was not collected or received by the recipient, we offer to re despatch your order one time at no extra charge. If it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. If a delivery is failed, it is the customer's responsibility to contact the local sorting office to organise a redelivery or collection.
7 - Prices
7.1 All of our prices are inclusive of VAT (where applicable). For countries outside the EU where VAT does not apply, this will be deducted automatically in the checkout process.
7.2 Certain areas such as Jersey are tax exempt. For these orders, we will manually credit your VAT in the form of a refund once the order is complete.
7.3 Our prices change daily. Generally, we release new prices on a schedule and prices change at midnight only, and we also inform you of this scheduled price change in advance on the product page. However, we may also update prices during working hours.
7.4 We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up to date prices.
8 - Returns and the cooling off period
8.1 Please ensure you have read our refund and returns policy and understand it fully. This does not affect your statutory consumer rights.
8.2 Refunds are processed as promptly as possible. However returns volume is unpredictable, so therefore please allow up to 14 days for the refund to be complete.
8.3 Items which have been worn are not eligible under this refund policy.
8.4 If damage is found with the item(s) on arrival, you must notify us within 48 hours.
9 - Copyright
9.1 All text and images on this website remains either the copyright of Vigour, or the copyright of the manufacturer. Usage of any of this material is prohibited, unless authorised by the copyright holder.
9.2 If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.
10 - Risk and title change
10.1 Risk of loss and damage of products is assumed by you from the moment the product(s) are delivered.
Company information
Vigour.co.uk is operated by Vigour Health Ltd
Company No.: 07251057
These terms and conditions were last updated on 20th May 2012
